FAQs

Footlogics insoles change how your foot moves, rather than just softening each step. Most pharmacy insoles are gel or foam pads that add comfort but leave your foot free to roll inward. Footlogics models combine a firm arch support, a deep heel cup and, on most models, a metatarsal raise. Together these hold the foot in a better position, which takes strain off the heel, arch and ball of the foot.

No, they are pre-made orthotic insoles, designed by podiatrists to suit most foot shapes without a casting appointment. Custom orthotics are moulded to a cast or scan of your feet. They suit complex foot deformities or cases where off-the-shelf support hasn’t helped, but cost several hundred dollars and take weeks to arrive. For common problems like heel pain, arch pain or tired feet, many people find a quality pre-made insole does the job at a fraction of the cost.

Match the insole to your main complaint and the shoes you’ll wear it in:
• Heel pain or plantar fasciitis: Plantar Fasciitis, in lace-up shoes and boots
• Flat feet or rolling in (overpronation): Comfort
• High arches or rolling out (supination): Performance
• Running and hiking: Sports
• Pickleball and tennis: Active
• Pain in the ball of the foot or Morton’s neuroma: Metatarsalgia (3/4 length) or Meta Full-length
• Sensitive feet, diabetes or arthritis: Sensi
• Long shifts in work boots: Workmate
• Hockey skates and soccer cleats: Football
• Women’s flats and heels: Versa or Catwalk
• Slip-on shoes: Casual
• Children: Kids 3/4-length or Kids Full-length
Still unsure? Our insole finder asks a few questions and recommends a model.

Yes. The Footlogics Football insole is slim enough to fit hockey skates, as well as soccer cleats. Remove the skate’s existing footbed, trim the Football insole to match it and slide it in. Arch support in skates can ease foot cramping and fatigue during long ice times.

Yes, if your boots have a removable footbed. Take out the original footbed, trim a full-length model such as Comfort or Workmate to the same outline, and fit it in its place. Boots with a fixed liner usually don’t have room for an added insole.

Yes, always wear them in pairs. An insole changes the height and angle of your foot slightly. Wearing one on only one side can unbalance your hips and lower back, and your other foot often benefits from the support too.

Footlogics insoles are designed by Australian podiatrists, who specialise in feet and lower-limb mechanics. Footlogics has made orthotic insoles since [founding year] and sells them in Canada, the US, Australia and the UK.

Measure your foot from the back of the heel to the tip of the longest toe, in centimetres. Stand on a sheet of paper against a wall, mark the end of your longest toe and measure to the wall. Then match the length to our sizing guide. If you fall between two sizes, choose the larger one and trim it down.

Often, yes; each size covers a range of shoe sizes, so most full-length insoles need a small trim at the toe. Lay your shoe’s original insole on top, trace around the toe end and cut along the line with ordinary scissors. Take off a little at a time and test the fit, since you can’t add material back.

For full-length Footlogics insoles, yes: remove the original footbed so your foot doesn’t sit too high and your heel stays in the shoe. Three-quarter-length models such as Casual and Metatarsalgia usually sit on top of the shoe’s own lining, so you can leave a thin original liner in place.

First check that you have removed the original footbed. If the shoe is still snug, try a slimmer model: Versa and Catwalk are made for narrow women’s shoes, and Football for tight-fitting cleats and skates. Shoes with a removable footbed and a little extra depth, such as runners and work boots, take insoles most easily.

Most people adjust within one to two weeks. Wear them for an hour or two on the first day, then add an hour or two each day until you’re wearing them full time. Some mild aching in the arches early on is normal while your feet adapt. Sharp pain, numbness or blisters are not, so stop wearing them and contact us if that happens.

With daily wear, expect about 12 to 18 months. Runners, people who work long shifts on concrete and heavier wearers may need to replace them sooner. Replace them when the heel cup has flattened, the arch no longer springs back, or the top cover has worn through.

Hand wash them in lukewarm, soapy water, rinse and let them air dry. Never put them in a washing machine or dryer, and keep them off radiators, heating vents and heated boot dryers. Direct heat can warp the support, which matters during a Canadian winter when wet boots are common.